As an agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print, we will submit a final proof for the customer’s approval before submitting it to production. Once a job is in production, the job cannot be canceled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.